Refund and Returns Policy
1. General Policy
Due to the customized nature of application development services, payments made to BACILLUS TECH LIMITED are generally non-refundable once development work has commenced.
By engaging our services, you agree to this policy.
2. Non-Refundable Situations
Refunds will not be provided for:
Change of mind
Completed development work
Approved deliverables
Client delays or failure to provide requirements
Dissatisfaction outside agreed project scope
3. Limited Exceptions
Refunds may be considered if:
Work has not started
Payment was made in error
We are unable to deliver agreed services
Requests must be submitted within 7 days of payment.
4. Partial Refunds
Partial refunds may be issued if:
Project is canceled early
Charges will reflect work already completed
5. Third-Party Costs
Costs related to third-party services such as:
Hosting
Software licenses
External APIs
are non-refundable.
6. Refund Requests
To request a refund, contact:
Include:
Name
Payment proof
Reason for request
7. Chargebacks
Unauthorized chargebacks may result in:
Service termination
Legal recovery action
8. Policy Changes
We reserve the right to update this policy.